FAQ

 
 

What locations are you based in?

You’ll find us in the Kāpiti district at Kapakapanui, Kenakena, Waitohu, Waikanae and Ōtaki school.

What are the fees?

Our programme fees are outlined below including information about how you can save with our Fun Zone Combo deals.

  • From $20.00 - $22.00 per day

  • Short Session: 3:00pm - 4:30pm - from $20.00 - $22.50

    Full Session: 3pm - 7:00pm - from $24.00 - $28.00

  • Short Session: 2:00pm - 4:30pm - $24.00

    Full Session: 2:00pm - 7:00pm - $29.00

    Half Day Session 1: 12:30pm - 3.00pm - $30.00

    Half Day Session 2: 12:30pm - 4:30pm - $50.00

    Half Day Session 3: 12:30pm - 7:00pm - $60.00

  • Short Session: 8:30am - 4:30pm - from $65.00 (excluding excursions)

    Full Session: 7:00am - 7:00pm - from $75.00 (excluding excursions)*

    *Start & Finish time may vary per site

Do you provide food for the kids?

We offer seasonal and nutritious meals at our Before & After School programmes. Each location will differ from day to day. Our breakfast options include fruit, cereals and toast. Afternoon teas could be fruit, wraps, sandwiches or soup as examples.

If your child has any special dietary requirements we will work with you to cater to these as well. You can do this by adding a note to your enrolment.

Can I apply for a subsidy?

All our programmes are OSCAR subsidy approved. To find out if you qualify for an OSCAR subsidy check out this helpful calculator.

Please note that we do offer a small number of sponsored spots on our programmes. To apply please contact your local school to be considered.

Can a friend/relative pick up my child?

We understand things come up and sometimes you need a friend or relative to step in for pick up time. We’ll record the names of any regular caregivers who may collect your child at sign up. We ask that you contact us ASAP if you need to advise of a pick up at short notice by a friend or relative.

Fun Zone will never release any child to a third party without prior consent by a parent or caregiver. We will also collect names of anyone not authorised to collect your child.

What happens if I am running late?

Please make contact with us ASAP to advise if you’re running late. Our staff do require undisrupted time to set up and pack down from each programme. Please be advised that lateness can incur a fee of up to $25.00.


What happens if my child is away?

Please let us know at your earliest convenience if your child will be away for sickness, bereavement or any other reason.

  • If your child is away due to general illness (e.g. flu, cold, chicken pox, covid-19 etc) for 1-3 days in a row please note that normal fees will still apply. If your child is sick for 4+ days we will not charge for the 4th consecutive day and beyond. If your child is away due to a serious illness please give us a call.

  • If your child is away due to family bereavement please give us a call when possible. There are no fees required in this instance.

  • We will not make contact with you if your child does not arrive at Holiday Programme or Breakfast Club. Please note that full fees including excursion fees will apply.

I need to change/cancel my enrolment.

We operate very similar to Early Childcare Centres meaning we charge per space and not if your child attends a programme.
All changes will incur a $10.00 administrate fee per change. If you need to cancel your enrolment here’s what to expect:

  • Please provide at least 5 days notice of a cancellation to avoid any fees. If a cancellation is receive with less than 5 days notice, 100% of the normal fee for service will apply.

  • Notice received at least 7 working days before the day of absence - NO CHARGE

    Non-notified absence or notice received within 7 days prior to the absence -100% chargeable (including excursion costs).

Do you do pick ups?

Yes! For more information give our friendly team a call here.

Are your staff trained?

All our staff are police vetted before and regularly during employment.

We also provide ongoing training and support to our teams including but not limited to Health & Safety, First Aid, Child Protection, Behavioural Management, and more.
Have further questions? Give our friendly team a call here.

What are the staff to child ratios?

We take the care of your children seriously. That’s why our staff to child ratios are higher than national expectations.

1:10 with a minimum of 2 staff on site at any time.

1:8 on holiday programmes and excursions.

1:4 during higher risk activities such as swimming